Open to opportunities

Ilayda Yondem

@ilaydayondem

Message

Enthusiastic professional in international customer relations and sales.

Turkey

Message

What I'm looking for

I seek a role that values customer-first approaches and offers growth opportunities.

I am an enthusiastic and service-oriented professional with a strong background in international customer relations, customer success, sales, and psychology. My experience spans various roles where I have effectively supported clients through inbound and outbound communications, ensuring high-quality customer experiences. I pride myself on my ability to build trust and rapport with clients, leveraging my advanced communication skills in both Turkish and English.

Throughout my career, I have excelled in roles such as International Sales Specialist and Patient Success Manager, where I successfully engaged with patients, analyzed sales data, and optimized strategies to enhance customer satisfaction. My academic background in psychology, combined with my practical experience in sales and customer success, equips me with a unique perspective on client needs and effective service delivery.

Experience

Work history, roles, and key accomplishments

International Sales Specialist

Laura Dental Center

Jan 2025 - Present (7 months)

Communicated with prospective patients in English, explaining dental procedures clearly via phone and email. Managed patient records, sales data, and appointments within CRM systems.

Sales CRM Systems Negotiation Data Analysis

International Sales Specialist - Patient Success Manager

WeCure

Feb 2024 - Present (1 year 6 months)

Conducted market research to identify potential patients for medical tourism services and created customized treatment plans. Engaged with patients via phone, email, and social media to provide clear service details and successfully closed deals.

Market Research Treatment Planning Patient Engagement Sales Closing CRM Management Social Media

International Sales Representative

Dentatur Antalya

Nov 2023 - Present (1 year 9 months)

Reached out to potential clients via phone, chat, and social media to present services. Provided detailed consultations on medical tourism packages and converted leads into sales.

Lead Conversion Consultation Sales Communication Documentation

Education

Degrees, certifications, and relevant coursework

Università degli Studi di Bergamo

Master of Arts, Clinical Psychology for Individuals, Families, and Organizations

Currently pursuing a Master of Arts in Clinical Psychology, focusing on individuals, families, and organizations. Expected to graduate in 2025, building advanced knowledge in psychological theories and practices.

Yaşar University

Bachelor of Arts, Psychology

Completed a Bachelor of Arts in Psychology, gaining foundational knowledge in psychological principles and research methods. Developed strong analytical and critical thinking skills applicable to various professional settings.