Tatenda Primrose Hamadziripi
@tatendaprimrosehamad
Customer service professional fluent in English and Chinese, focused on client relations and service excellence.
ZimbabweWhat I'm looking for
I hold a degree in English and Chinese and have built my career around client liaison and customer service roles, communicating clearly with diverse clients and gathering feedback to improve service delivery. At Mukuru I handled client onboarding, lead generation and sales goals while maintaining high standards of client support.
I have experience across front-line roles including bank teller, brand ambassador, immigration administrator (updating Chinese visas), security support and business consulting, where I handled documentation, compliance checks and ensured safety and service quality. I consistently met targets, developed client relationships and implemented improvements based on customer feedback.
I bring strong communication, leadership and organizational skills, a willingness to learn, and a focus on strategic planning and team building. I am motivated to apply my customer-focused experience and bilingual background to contribute to growth and operational excellence in a supportive, development-oriented workplace.
Experience
Work history, roles, and key accomplishments
Driver
Personal Indrive
Jan 2019 - Present (6 years 7 months)
Provided driving services using a Class 4 licence, transporting clients safely and reliably over multi-year experience.
Immigration Agent Administrator
Alvarado
Nov 2024 - May 2025 (6 months)
Managed Chinese visa renewals and processed immigration documentation, ensuring timely updates for expiring visas.
Security
Emirates Group Security
May 2023 - Jun 2024 (1 year 1 month)
Provided airport security services, documented passenger details, and enforced safety checks to ensure secure boarding and a safe travel environment.
Business Consultant
Townset
Jan 2022 - Apr 2022 (3 months)
Advised on company registration processes and supported business setup activities to enable formal operations.
Brand Ambassador
Mukuru
Jan 2021 - Dec 2021 (11 months)
Registered and promoted remittance services, driving client registrations and product awareness through direct engagement.
Bank Teller
Mukuru
Apr 2020 - Dec 2020 (8 months)
Processed cash remittances and payments, ensured accurate cash handling and assisted customers in sending and receiving funds.
Client Liaison
Mukuru
Jan 2019 - Dec 2019 (11 months)
Served as client liaison and call-centre representative, assisting remittances, generating and qualifying leads, and collecting client feedback to drive service improvements.
Nurse Aide
Glenview Poly Clinic
Performed nurse aide duties supporting patient care and assisting medical staff with routine clinical tasks.
Education
Degrees, certifications, and relevant coursework
UZUniversity of Zimbabwe
Bachelor of Arts, English and Chinese
Grade: Upper Second Class
Bachelor of Arts in English and Chinese awarded in March 2022 with Upper Second Class honors.
Glenview 1 High School
High School Certificate, Secondary education
Completed further secondary-level subjects in 2017 with results including History (A), Literature (D), and Divinity (O).
ZRP High School
Zimbabwe School Certificate (O-Level), Secondary education (O-Level subjects)
Completed O-level subjects in 2014 including English (C), Literature (A), Shona (C), Computer Studies (B), and History (B).
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
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