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Tasjane Ellis

@tasjaneellis

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Results-driven Executive Director with expertise in administration and technology.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my leadership experience and drive organizational efficiency while fostering strong stakeholder relationships.

I am a results-driven Executive Director with over 7 years of progressive leadership experience in administration, community relations, and technology support. My track record includes developing Standard Operating Procedures (SOPs), managing multi-department operations, and driving organizational efficiency while maintaining strong stakeholder relationships. I combine strategic planning expertise with hands-on administrative excellence and exceptional problem-solving abilities.

In my current role as Chief of Administration at Consumer Cooperative Group, Inc., I oversee daily operations, ensuring 100% efficiency and alignment with strategic goals. I have successfully implemented comprehensive SOPs that streamline compliance and internal controls, enhancing overall organizational efficiency. My experience also includes strategizing and executing outreach plans to increase consumer engagement and building cooperative connections within target communities.

Experience

Work history, roles, and key accomplishments

Current

Chief of Administration

Current

Consumer Cooperative Group, Inc.

Jan 2024 - Present (1 year 5 months)

Oversee daily administrative operations for organization, ensuring 100% efficiency and alignment with strategic goals. Develop and implement comprehensive Standard Operating Procedures (SOPs), improving workflow efficiency by streamlining compliance and internal controls.

Administration SOP Development Compliance Internal Controls Data Management

Executive Director of Community Relations

Consumer Cooperative Group, Inc.

Jan 2021 - Jan 2024 (3 years)

Strategized and executed comprehensive outreach plans, increasing consumer engagement and building cooperative connections within target communities. Organized and managed community events, fostering involvement and educating stakeholders on cooperative principles and organizational value.

Event Management Stakeholder Engagement

Technology Support Specialist

K Force For The Home Depot

Jan 2022 - Jan 2023 (1 year)

Maintained comprehensive product knowledge through continuous training with reports, articles, and OEM training tools. Provided desktop IT support for over 1,000 Home Depot locations, ensuring seamless technology operations.

Product Knowledge Desktop Support Order Integrity Database Management Troubleshooting

Corporate Resolution Expediter

Home Depot Contact Center

Jan 2019 - Jan 2021 (2 years)

Handled complex escalations and resolved guest inquiries, achieving 95%+ customer satisfaction through prompt and effective issue resolution. Maintained comprehensive awareness of pricing, promotions, and events, successfully driving customer engagement and sales growth.

Conflict Resolution Customer Satisfaction Pricing Awareness Ticketing Systems

Customer Service Representative

Home Depot Contact Center

Jan 2017 - Jan 2019 (2 years)

Provided high-quality customer support via multiple channels (phone, email, chat), assisting with product inquiries, order tracking, and technical troubleshooting. Processed returns, exchanges, and refunds efficiently while ensuring full compliance with company policies and procedures.

Customer Support Technical Troubleshooting Compliance Policies CRM Systems

Education

Degrees, certifications, and relevant coursework

High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for further academic and professional pursuits.