Tasha T

Coordinate integration and automation projects across Australia and Southeast Asia, tracking milestones and risks and translating technical updates into business-focused actions for clients and leadership. Improve and create delivery processes, documentation, and reporting to make execution more scalable and consistent.

Designed and standardized chatbot and L3 automation strategies and workflows across AMS, EMEA, and APAC, using root-cause analysis to improve efficiency and customer experience. Aligned Product, Experience, Governance, and Operations on cross-market service flows through a scenario-based action library.

Developed and optimized SOPs for Customer, Seller, and Creator Support in line with policy and quality standards. Partnered with BPO Operations, QA, and Training to drive consistent rollout, using data analytics to improve workflow efficiency.

Advised a startup on process improvement and SOPs.

Led cross-functional projects across operations, strategy, quality, and client delivery. Created playbooks and knowledge documentation; coached Project Leads and analysts on execution standards, and worked with QA and clients to turn feedback into service quality improvements.

Led multi-site operations, staffing, logistics, training, supply, and negotiations.

Transcribed market research data.

Provided sales support at Citibank.

BS in Hotel & Restaurant Institution Management from De La Salle - College of St. Benilde from 2001 to 2004.

High School Diploma from St. Scholastica's College Manila from 1997 to 2001.