At PARETO.AI, I built 30+ MVP systems with Google AppScript and implemented 100+ workflow automations and system integrations. These changes reduced manual operational workload by up to 70% and improved processing speed by about 70%.
As Enablement Team Lead, I led cross-functional work across Automation Strategy, Knowledge Management, and Learning & Development. I supported system adoption, internal training, and operational efficiency initiatives.
At PARETO.AI, I also developed dashboards and reporting systems using Google Sheets and Metabase, and conducted more than 50 operational and business analyses. Earlier, I managed operational workflows, onboarding, and process training as Project Lead, and developed support documentation and escalation procedures as Senior Support Specialist.

