Open to opportunities

Taron Dosanjh

@tarondosanjh

Message

Domestic Energy Assessor focused on accurate RdSAP, EPC, and PAS 2035 retrofit assessments.

United Kingdom

Message

What I'm looking for

I’m looking for energy efficiency and retrofit program roles where I can deliver accurate RdSAP/EPC outputs, apply PAS 2035-compliant thinking, and work in regulated, client-facing environments—using clear communication and data-driven problem solving.

I’m a recently qualified Domestic Energy Assessor and Retrofit Assessor, trained in RdSAP data collection, EPC production, and PAS 2035-compliant retrofit assessments. I’m accredited with ECMK, and I’ve used their software in practical, end-to-end assessment and reporting work.

I bring a holistic, accuracy-first approach to domestic dwellings, backed by a portfolio covering full RdSAP data collection, condition, ventilation, and significance analysis, plus retrofit considerations. I focus on consistency, attention to detail, and alignment with industry standards so outputs are reliable and decision-ready.

Before transitioning fully into energy efficiency, I built strong experience in client-facing and regulated environments. I’m comfortable handling complex information, staying compliant under FCA/FOS requirements, and communicating clearly with stakeholders—while resolving issues through structured problem-solving and accurate record-keeping.

I’m now seeking opportunities in energy efficiency and retrofit programs where I can apply rigorous assessment skills, deliver compliant reports, and support measurable improvements for domestic properties.

Experience

Work history, roles, and key accomplishments

Current

Business Development Manager

Current

Yell

Jun 2025 - Present (1 year)

Worked with SME customers to assess digital visibility, identify performance gaps, and recommend tailored marketing solutions based on data and insight. Managed multiple accounts with accurate CRM records, handled objections professionally, and delivered clear proposals through structured business reviews.

Business Development Account Management CRM Management Objection Handling Marketing Strategy

Business Development Manager

Utilita Energy

Aug 2021 - Feb 2025 (3 years 6 months)

Acted as primary point of contact for business clients, local authorities, and housing associations across regulated energy services. Onboarded new clients by explaining processes, risks, and benefits, and resolved sensitive escalations by investigating queries and communicating complex technical and commercial information clearly.

Client Onboarding Regulated Energy Services Escalation Management & Compliance Customer Account Investigation Risk Communication Cross functional Coordination

Affordability Case Handler

Brighthouse

May 2019 - Mar 2021 (1 year 10 months)

Investigated customer complaints and affordability cases in line with FCA and FOS guidelines, producing fair, evidence-based outcomes. Drafted clear written responses to ensure regulatory compliance, identified root causes of complaints, and balanced quality and accuracy against performance targets.

FOS Guidelines Regulatory Compliance Complaint Investigation Root Cause Analysis Quality Assurance

Account Manager

FX Moneycorp

Sep 2018 - May 2019 (8 months)

Supported onboarding of new FX clients by reviewing identification, verification, and compliance documentation. Identified potential fraud risks and inconsistencies through detailed analysis, escalated issues as required, and coordinated with sales, compliance, and operations to transition prospects to active clients.

Client Onboarding Identity Verification Compliance Documentation Escalation Handling Cross functional Coordination Process Management

Customer Consultant

Apex Credit Management

Oct 2012 - Mar 2018 (5 years 5 months)

Managed sensitive customer conversations in distress, de-escalating situations and building trust to reach mutually acceptable outcomes. Assessed individual circumstances carefully before proposing solutions, maintaining professionalism and control while handling high-volume customer contact.

Customer Escalation Vulnerability Sensitive Support Professional communication Negotiation Conflict Resolution

Senior Sales Advisor

Vodafone Retail

Jun 2005 - Mar 2011 (5 years 9 months)

Delivered consistently strong sales performance, contributing to best-in-region results during 2009–2010. Maintained perfect mystery shop scores by focusing on service standards and customer experience.

Sales Customer Experience Mystery Shopper Standards Customer Service Service quality Relationship Building

Education

Degrees, certifications, and relevant coursework

Energy Trust

Level 3 Domestic Energy Assessor (DEA), Domestic Energy Assessment

Activities and societies: Training includes RdSAP data collection, EPC production, and PAS 2035-compliant retrofit assessments. Practical experience using ECMK software to produce compliant assessments and reports.

Level 3 Domestic Energy Assessor (DEA) training and qualification, covering RdSAP data collection and EPC production.