Faruk Sulaiman

Managed calendar coordination, event planning, and administrative scheduling for busy teams. Updated databases, tracked team KPIs, and maintained accurate operational logs.

Analyzed survey data, operational data, and customer records to assess the success of Scope's initiatives and services. Established and managed dashboards to monitor KPIs for internal stakeholders and external funders.

Provided customized guidance, coaching, and assistance to disabled individuals and those with health issues to help them find, keep, or return to employment. Focused on fostering independence and boosting self-assurance.

Provided tailored one-to-one support to disabled households, their families, and carers to manage energy and water bills. Focused on reducing fuel poverty, managing debt, and promoting energy efficiency.

Advised businesses on optimal energy tariffs, enhancing customer satisfaction and retention. Improved customer service strategies and developed empathetic communication skills.

Processed building applications, maintained compliance documents, and scheduled site inspections for surveyors. Managed time-sensitive workflows and utilized CRM and technical database tools to track project milestones.

Delivered great customer service through training and practical experience on the shop floor. Met targets and helped customers choose the right tariff and mobile phone.

Delivered great customer service through training and practical experience on the shop floor. Developed confidence through constant face-to-face interactions with customers and improved management and team working skills.

Worked the till, helped clear the changing room, and assisted customers with their requests. Stacked shelves and prepared the store for the next day during night shifts.

Assisted in managing all day-to-day operations of an individual store. Assumed full leadership and managerial responsibilities, assisted in recruiting, handled cash, and ensured good customer service.

Completed Level 2 Certificate in Customer Service (RQF) in July 2023.

Completed Level 1 Certificate in Digital Contact Centre Operations in July 2023.

Studied Sports Management at Harris Academy.