Open to opportunities

daniella malone

@daniellamalone

Message

Empathetic administrative professional skilled in customer service and case management.

United Kingdom

Message

What I'm looking for

I am looking for a role where I can continue to support vulnerable individuals while utilizing my administrative skills in a collaborative and empathetic environment.

I am an empathetic and highly motivated administrative professional with significant experience in customer service and case management. My background includes supporting vulnerable individuals in challenging situations, where I have honed my ability to manage pressure while delivering a calm and professional approach. I pride myself on maintaining confidentiality and handling sensitive information with the utmost discretion.

Throughout my career, I have demonstrated strong administrative skills, particularly in managing records and data entry in high-pressure environments. My proficiency in Microsoft Office Suite, especially Word and Excel, has allowed me to prepare accurate documentation and streamline processes. I have been recognized for my excellent communication skills, which enable me to explain complex information clearly and empathetically, ensuring customer satisfaction and trust.

Experience

Work history, roles, and key accomplishments

Energy Specialist

Concentrix

Jan 2024 - Oct 2024 (9 months)

Provided compassionate and effective customer service to vulnerable clients, managing energy queries, billing issues, and welfare concerns. Ensured the accuracy and confidentiality of customer records, adhering to data protection and GDPR regulations, while demonstrating strong administrative skills by managing customer case notes and processing account changes.

Customer Service Data Protection GDPR Microsoft Word Microsoft Excel Communication Confidentiality Empathy

Foster Carer

Havering Council

Mar 2019 - Oct 2024 (5 years 7 months)

Provided compassionate care to vulnerable children, ensuring a safe environment and advocating for their well-being. Managed sensitive documentation and maintained confidentiality in line with safeguarding guidelines, while collaborating with professionals, attending meetings, and documenting incidents.

Childcare Confidentiality Documentation Empathy Collaboration Crisis Management

Energy Specialist

Sigma Financial Group

Aug 2021 - Oct 2023 (2 years 2 months)

Supported customers through sensitive financial issues, including account queries and hardship applications, delivering empathetic and discrete customer service. Utilized CRM systems to record and manage customer interactions accurately, ensuring timely follow-ups and resolution of cases, and collaborated with internal teams to resolve account issues.

Customer Service CRM Systems Confidentiality Team Collaboration Training Empathy

Education

Degrees, certifications, and relevant coursework

Unknown

NVQ Level 3, Childcare

Completed an NVQ Level 3 in Childcare, focusing on the development and well-being of children. This qualification provided a strong foundation in childcare practices and principles.

Havering College

Functional Skills Level 1, Functional Skills

Achieved Functional Skills Level 1 at Havering College. This qualification enhanced foundational skills essential for professional and personal development.