Javed Alom
@javedalom
I’m a complaints and compliance professional who delivers fair, deadline-driven outcomes.
United KingdomWhat I'm looking for
I’m an experienced complaints and compliance professional with a deep background across financial services, regulatory, public sector, and QA environments. I investigate complex cases, assess customer journeys, and apply policy and regulation to deliver fair outcomes within strict deadlines.
In Financial Ombudsman Service (FOS) work, I’ve conducted in-depth file reviews to determine fair complaint outcomes, analyzed evidence and customer journeys, and identified further information needs. I also liaised with customers and businesses and issued clear findings and recommendations.
Across pensions, investments, mortgages, and unsecured lending, I’ve completed end-to-end investigations and suitability-focused reviews, including ISA, OEICs, Investment Bonds, Structured Products, and pension transfers. I draft response letters and supporting calculations, perform redress and compensation calculations, and document decision rationale aligned to guidance.
I’m highly organised, analytical, and confident working independently or in multidisciplinary teams. I’ve also quality-checked complaint responses, provided officer feedback, produced management reports, and overseen case handling while maintaining adherence to policy and compliance requirements.
Experience
Work history, roles, and key accomplishments
File Reviewer (Investments)
Deloitte – NatWest Bank
Mar 2026 - Jun 2026 (3 months)
Conducted suitability assessments across ISA, OEICs, investment bonds, structured products, and pensions. Completed DE&V activity and produced redress calculations with clear, guidance-led documentation.
Contingent Investigator
Kind Consultancy
May 2025 - Jan 2026 (8 months)
Performed in-depth file reviews to determine fair complaint outcomes. Analysed evidence and customer journeys, identified information gaps, liaised with customers and businesses, and issued findings and recommendations.
Complaints Investigator (Life Pensions)
BDO LLP
May 2024 - May 2025 (1 year)
Completed end-to-end investigations into pension and investment advice, reviewing OEICs, ISAs, on/offshore bonds, VCTs, EIS, and pension transfers. Managed FOS-allocated cases through adjudicator and ombudsman decisions and drafted response letters and supporting calculations.
Complaints Officer
BDO LLP
Sep 2022 - May 2024 (1 year 8 months)
Investigated general banking and investment complaints from start to finish, assessing loans, mortgages, credit cards, overdrafts, and service issues. Engaged customers by phone and in writing to deliver fair redress outcomes.
Complaints Co-ordinator
Social Work First – Oxfordshire County Council
Feb 2022 - Sep 2023 (1 year 7 months)
Allocated cases and monitored performance against timescales. Quality-checked complaint responses, provided officer feedback, ensured adherence to policy, and produced management reports.
Aftersales Consultant
Kind Consultancy – Go Car Credit
Jan 2022 - Feb 2022 (1 month)
Investigated complaints end-to-end, including vulnerability and forbearance considerations. Drafted templated and bespoke final response letters with clear conclusions.
Compliance Investigations Officer
Love Success – Labour Party
Aug 2021 - Feb 2022 (6 months)
Investigated complaints with potential disciplinary outcomes by gathering proportionate evidence. Prepared decision-panel reports and applied policy and guidance consistently across cases.
Complaint Officer (Quality Assurance)
Rotherham Metropolitan Borough Council
Jun 2021 - Aug 2021 (2 months)
Quality-assured complaint investigations and provided officer feedback. Reported performance and compliance to senior management to support process improvement and governance.
Senior Complaints Assessor
Amigo Loans | DLC
Oct 2020 - Oct 2020 (0 months)
Investigated irresponsible lending and interest/charges disputes by reviewing evidence, calls, and documentation. Issued final responses and provided quality feedback and remedial actions where required.
Education
Degrees, certifications, and relevant coursework
Chartered Insurance Institute (CII)
CII (CF1 & CF6) Mortgage Practice, Mortgage Practice
Completed CF1 and CF6 qualifications within the CII Mortgage Practice curriculum.
Unknown university/college
Bachelor of Arts (Honours), Criminal Justice
Grade: 2:1
Earned a BA (Hons) in Criminal Justice with a 2:1 classification.
Unknown school/college
A Levels, Business Studies, Law, English Language & Literature
Completed A Levels including Business Studies, Law, and English Language & Literature.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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