Looking for a job

Natalia Orłowska

@nataliaorowska

Customer Service Specialist at Concentrix who resolved 70–80 customer cases a day across phone, email, and chat.

At Concentrix, I provided Polish- and English-language customer support by phone, email, and chat. I resolved 70–80 cases a day and handled complex inquiries, complaints, and escalations.

I documented cases and verified account data in Salesforce CRM, while working with cross-functional teams on non-standard issues. I also followed SLA standards and performance benchmarks.

Earlier, I coordinated order fulfillment at Jumbo EFC using the Locus system, and worked in warehouse and order-picking roles at DHL Supply Chain, Jumbo EFC, and GXO Logistics.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Concentrix

Oct 2023 - Apr 2026 (2 years 6 months)

Provided bilingual customer support in Polish and English via phone, email, and chat, consistently resolving 70-80 cases per day. Handled complex inquiries, complaints, and escalations while maintaining accurate documentation in Salesforce CRM.

Customer Service Omni Channel Support Complaint Resolution Escalation Management Salesforce Ticketing Systems SLA KPIs Average Handle Time

Warehouse / Logistics Operative

DHL Supply Chain

Sep 2022 - Mar 2023 (6 months)

Received, sorted, and processed incoming goods, and picked, packed, and prepared e-commerce orders for dispatch. Operated Warehouse Management Systems and handheld scanners, conducted stock takes, and monitored inventory levels.

Warehouse operations Order picking Packing WMS Handheld Scanner Inventory Control Stock Taking

Office / Help Desk Employee

Jumbo EFC

Dec 2020 - Aug 2022 (1 year 8 months)

Coordinated and monitored order fulfillment workflows to ensure on-time delivery. Inspected product quality and stock levels, resolved order discrepancies, and used the Locus system for daily order processing.

Order Fulfilment Quality Assurance Inventory Control Locus System Problem Solving

Order Picker

Jumbo EFC

Mar 2019 - Dec 2020 (1 year 9 months)

Picked and pre-sorted customer orders according to efficiency and quality protocols. Verified product expiration dates prior to dispatch to maintain quality assurance.

Order picking Quality Assurance Product Verification

Order Picker

GXO Logistics

Jan 2018 - Aug 2018 (7 months)

Prepared orders for dispatch while achieving warehouse productivity targets. Monitored product returns and cross-checked item conditions against documentation.

Order picking Warehouse operations Returns Management Documentation