Tapas Swain

Own end-to-end analytics for EDC and Soundbox service portfolios, including real-time dashboards, cohort analysis on merchant onboarding quality, and performance/activation metric tracking. Manage service ticket analytics and operations, automate reporting for ground teams, and use data-driven approaches to detect and prevent fraudulent activities.

Prepared, analyzed, and redesigned daily and monthly standard reports to reduce manual effort by 112 hours per month, enabling better management decisions. Conducted ad-hoc product analyses and created weekly KPI decks while managing stakeholder requirements.

Managed sales-team mapping and remapping to provide access to revenue and goal applications, and published MIS reports with additional data points for informed discussions. Coordinated on digital lead flow, maintained records for off-roll sales associates, and supervised a digital KYC tele-calling team of 10 agents.

Conducted product awareness campaigns and tracked profitability and usage KPIs for new and existing sites. Performed handset ecosystem and cell-site/customer behavior analytics, including ARPU/AON displacement analysis, and created reports for monthly circle and corporate reviews.

Created daily and weekly acquisition dashboards for prepaid and postpaid segments and produced decision-making reports using business intelligence tools. Tracked key usage/KPI metrics and generated operational reports supporting channel and trade engagement programs and on-ground sales performance.

Coordinated prepaid end-to-end documentation processes (inwarding, audit, scanning, data entry, and warehouse completion) and supported decision-making reports for regional managers. Led a team of 10 executives and 20 regional supervisors and ensured audit and data-entry completion for documentation workflows.

Completed an MBA at Punjab Technical University.

Earned a Bachelor's degree from Utkal University, Odisha.

Completed secondary education from the Odisha Board.