Romello Harris
@romelloharris
I’m a customer support and e-commerce operations specialist who helps Shopify merchants resolve issues fast.
CanadaWhat I'm looking for
I’m a customer support and e-commerce operations specialist with six years of remote, customer-facing experience, currently supporting Shopify merchants through high-volume chat and email. I resolve storefront, account, billing, and order issues end to end in Zendesk, documenting cases clearly and escalating only when needed.
I also bring hands-on e-commerce experience as the founder and operator of an independent Shopify business, which generated $20K+ USD in its first 12 months. I’ve worked across fulfillment workflows, marketplace operations (Shopify, Amazon, Wayfair), listing optimization, and the end-to-end customer journey—building internal documentation to improve operational consistency.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
TELUS Digital
Mar 2026 - Present (5 months)
Support Shopify merchants across high-volume chat and email queues, resolving storefront, account, billing, and order issues. Manage cases end to end in Zendesk, resolving where possible and escalating complex issues with thorough documentation.
Founder & Operator
Independent E-Commerce Business
Oct 2023 - Present (2 years 10 months)
Operate a Shopify-based e-commerce business handling product operations, order workflows, fulfillment, and direct customer support. Generated $20,000+ USD in revenue within 12 months by optimizing product listings and marketplace operations across Shopify, Amazon, and Wayfair.
Client Experience Manager
Urban Forrest
Sep 2021 - Jul 2024 (2 years 10 months)
Managed daily operations for an Airbnb property, including guest check-in coordination, booking management, and vendor relationships. Maintained a 95% positive guest-review rate by resolving booking, payment, and service issues via phone, email, and messaging.
Prospecting Sales Coordinator
Renaissance Seattle Hotel
Mar 2023 - Aug 2023 (5 months)
Handled 40–60 inbound client calls daily, logging interactions in CRM while drafting contracts and proposals to deadline.
Fashion Data Specialist
Amazon Fashion
Aug 2019 - Sep 2021 (2 years 1 month)
Resolved customer account and product-data questions via live chat, translating complex catalog information into clear guidance at high volume.
Lead Guide
Bonobos
Jan 2018 - Jan 2019 (1 year)
Worked as a Lead Guide at Bonobos.
Digital Stylist
Stitch Fix
Jan 2018 - Jan 2018 (0 months)
Worked as a Digital Stylist at Stitch Fix.
Interior Design & Marketing Assistant
Kure Staging and Design
Jan 2017 - Jan 2018 (1 year)
Worked as an Interior Design & Marketing Assistant at Kure Staging and Design.
Education
Degrees, certifications, and relevant coursework
Austin Community College
Associate of Applied Science, Fashion Marketing
Completed an Associate of Applied Science in Fashion Marketing at Austin Community College in 2017.
The Actor's School
Continuing Education, Voice, Communication & Improvisation
Completed continuing education coursework in Voice, Communication & Improvisation.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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