At RANDOLPH LOPEZ SCHOOL OF HOPE, I deliver cosmetology instruction and practical training, adapting lessons and activities to different learning needs. I monitor student progress and provide personalized feedback and coaching.
At SAGILITY HEALTH, I delivered onboarding and skills training across four customer-service accounts, both virtually and face to face. I evaluated trainee performance, identified gaps, and prepared daily productivity and progress reports.
At SUTHERLAND GLOBAL SERVICES JAMAICA, I provided customer support and delivered training to more than 1,000 individuals across five customer-service accounts. I also supported new-hire training and employee upskilling, and was recognized multiple times as a Top Collector.
Earlier, as an Accounts Receivable Clerk at MINOTT EQUIPMENT & CHEMICALS LIMITED, I prepared bank lodgements and collection reports, communicated with customers about balances and payment arrangements, and updated vendor accounts. I’m pursuing a Bachelor's Degree in Business Administration at PORTMORE COMMUNITY COLLEGE and hold Sutherland Certified Learning Professional — Training Delivery 1 certification.
