Open to opportunities

Taniya Panda

@taniyapanda

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Experienced hospitality leader skilled in operations, team development, and guest-focused service delivery.

Poland

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What I'm looking for

I seek a leadership role in hospitality or retail operations where I can improve service quality, develop teams, enforce strong processes, and contribute to revenue growth.

I am an experienced hospitality and retail operations professional with a proven track record in hotel and store management across India, the UK, and Poland.

I have led teams in fast-paced environments—managing recruitment, payroll, audits, inventory, and daily operations—to drive service quality, sales and profitability.

As a faculty member I delivered vocational and communication skills training, updated curricula to reflect industry trends, and provided hands-on instruction to prepare learners for employment.

I prioritize process adherence, guest satisfaction and staff development, and have been recognized with multiple awards for operational performance and positive customer reviews.

Experience

Work history, roles, and key accomplishments

Executive Assistant

The Fern Residency

Sep 2024 - Apr 2025 (7 months)

Supported hotel operations and guest relations, conducted daily audits (room inspections, liquor/bar monitoring), managed payroll and ad-hoc HR tasks during HR absence, and implemented SOP, KPI and KRA processes to improve departmental compliance.

Operations Management Auditing Payroll SOP KPI Implementation Staff Training Record keeping

Assistant Manager

Wingstop

Nov 2023 - May 2024 (6 months)

Trained and coached staff, handled escalations and store policy enforcement, drove sales while controlling costs, and implemented staffing strategies to meet demand and improve customer reviews.

Team Leadership Staff Training Escalation Management Loss Prevention Sales Growth Scheduling Customer Service Cost Control

Store Manager

Taco Bell

Dec 2022 - Oct 2023 (10 months)

Managed recruitment, payroll and training, achieved monthly performance targets, maintained inventory controls and developed local marketing responses to competitor activity.

Recruitment Payroll Management Staff Training Inventory Management Performance Management Marketing Strategy Customer Service Problem Solving

Team Member

Miss Millie's

Sep 2022 - Dec 2022 (3 months)

Delivered high-quality customer service, handled cash and card transactions, completed opening/closing duties, and maintained cleanliness and product promotion standards.

Customer Service Opening Closing Procedures Food Service Point of Sale Communication

Faculty, Hospitality

Nabagram Hiralal Paul College

Jan 2021 - Aug 2022 (1 year 7 months)

Taught vocational hospitality subjects to adult learners, prepared lesson plans and updated course content to reflect industry trends, enabling students to acquire job-ready skills.

Curriculum Development Vocational Training Lesson planning Classroom Instruction

Faculty, Communication

Gurukul Management Studies

Jun 2019 - Dec 2020 (1 year 6 months)

Delivered communication skills and personality development courses, conducted hands-on training and virtual learning sessions, and revised content to align with industry practices.

Communication Skills

Guest Service Officer

Hyatt Regency

May 2014 - May 2019 (5 years)

Managed front desk operations including guest check-in/out, reservations and payments, performed daily financial balancing and audits, and upheld security and guest service standards.

Reserving Payments Financial Audit Guest Service Quickbooks