Open to opportunities

Pavel Bahdanau

@pavelbahdanau

Message

Experienced hospitality professional excelling in customer service and team leadership.

Poland

Message

What I'm looking for

I seek a hospitality role where I can lead front-of-house teams, implement high service standards, train staff, and grow into greater operational responsibilities.

Jestem doświadczonym specjalistą ds. obsługi klienta i zarządzania zespołem w branży gastronomicznej, z udokumentowanym stażem jako Zastępca Managera i kelner w renomowanych lokalach. Z powodzeniem wdrażałem standardy obsługi, szkoliłem nowych pracowników i dbałem o najwyższą jakość doświadczeń gości, co przekładało się na sprawne funkcjonowanie restauracji.

Posiadam praktyczne wykształcenie w ekonomii i kierownictwie w turystyce i hotelarstwie oraz certyfikat WSET Poziom 2; biegle posługuję się językiem rosyjskim i wysoko zaawansowanym polskim, co ułatwia obsługę międzynarodowych gości. Jestem elastyczny, odporny na stres, wielozadaniowy i nastawiony na ciągły rozwój zawodowy.

Experience

Work history, roles, and key accomplishments

Deputy Manager

Manioca

Sep 2022 - May 2025 (2 years 8 months)

Managed front-of-house team, developed and implemented service standards, trained new staff and ensured highest quality customer service across shifts.

Team Management Customer Service Staff Training Service standards Quality Assurance Multitasking

Waiter

Why Thai

Jan 2022 - Aug 2022 (7 months)

Delivered high-quality customer service, took orders and provided menu guidance, and served food and beverages with attention to presentation and hygiene.

Order Taking Customer Service Menu Guidance Food and Beverage Presentation Multitasking Stress Resistance

Waiter

Bloom Eatery

Feb 2020 - Aug 2021 (1 year 6 months)

Maintained high service quality and attention to detail, collaborated with kitchen team and supported special events and service protocols.

Teamwork Attention To Detail Customer Service Kitchen Coordination Independence

Waiter

Bistro de Luxe

Oct 2018 - May 2019 (7 months)

Provided high-quality service, supported large events and banquets, and contributed to positive restaurant image through professional service.

Customer Service Team Collaboration Large Scale Service Presentation Multitasking

Waiter

Cafe de Paris

Apr 2017 - Aug 2018 (1 year 4 months)

Served guests in a high-volume setting, assisted in event service and collaborated with kitchen staff to maintain service standards.

Customer Service Teamwork Hospitality Cultural Sensitivity Multitasking

Education

Degrees, certifications, and relevant coursework

Belarusian State Economic University

Bachelor, Economics and Hospitality Management

2014 - 2018

Activities and societies: Participated in trainings on new dishes, wine and service procedures; attended WSET Level 2 course; involved in event service and promotions.

Completed a licencjat in Economics with focus on tourism and restaurant management, including participation in service and hospitality trainings.