Open to opportunities

Aarti Rajpure

@aartirajpure

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Motivated hospitality professional with a passion for guest service.

Poland

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What I'm looking for

I am looking for a dynamic role in hospitality that fosters growth and teamwork.

I am a motivated hospitality professional with extensive experience in front office operations, housekeeping, customer service, and human resources. My journey in the hospitality industry has equipped me with the skills to deliver exceptional guest service while managing operations effectively. I thrive in team environments and am passionate about continuous improvement, always seeking ways to enhance guest experiences and contribute to organizational success.

During my tenure as a Front Office Agent at Fairmont Grand Del Mar, I honed my abilities in managing reservations, addressing guest inquiries, and coordinating with various departments to ensure seamless service delivery. My commitment to excellence was evident as I promoted hotel amenities and services, significantly enhancing guest satisfaction and maximizing revenue. Additionally, my experience as a Human Resources Intern allowed me to develop strong organizational skills and a keen understanding of employee engagement, further enriching my professional profile.

Experience

Work history, roles, and key accomplishments

Front Office Agent

Fairmont Grand Del Mar

Aug 2023 - Aug 2023 (0 months)

As a Front Office Agent, I greeted and assisted guests during check-in and check-out, managed reservations using the Advanced Opera system, and provided exceptional service by addressing inquiries and resolving issues. I coordinated with housekeeping and maintenance to meet guest needs and processed payments while conducting cash reconciliation.

Guest Service Advanced Opera Payment Processing Coordination Upselling Problem Solving Team Collaboration

Back Office - Royal Service

Fairmont Grand Del Mar

Aug 2023 - Aug 2023 (0 months)

In the Back Office role, I delivered personalized guest service, coordinated special requests, and acted as a liaison between guests and hotel departments. I upsold hotel amenities and ensured room readiness by collaborating with housekeeping and maintenance.

Guest Service Coordination Upselling Team Collaboration Problem Solving Communication Time Management

Housekeeping

Trident / Oberoi Hotel

Jan 2022 - Apr 2022 (3 months)

As a Housekeeping staff member, I ensured guest rooms and public areas were spotless, delivered turndown service, and managed linen and laundry. I promptly reported maintenance issues and responded swiftly to guest requests.

Time Management Customer Service Linen Management Problem Solving

Human Resources Intern

Trident / Oberoi Hotel

Jan 2022 - Apr 2022 (3 months)

In my HR internship, I assisted in recruitment, supported onboarding and training, maintained employee records, and helped with payroll and benefits. I also organized employee engagement activities.

Recruitment Onboarding Payroll Communication Teamwork Problem Solving

Front Office Intern

Trident / Oberoi Hotel

Jan 2022 - Apr 2022 (3 months)

As a Front Office Intern, I assisted with guest check-in/check-out, managed reservations, and provided guest information. I supported front desk operations and coordinated with housekeeping for room readiness.

Coordination Payment Processing Communication