Aarti Rajpure

As a Front Office Agent, I greeted and assisted guests during check-in and check-out, managed reservations using the Advanced Opera system, and provided exceptional service by addressing inquiries and resolving issues. I coordinated with housekeeping and maintenance to meet guest needs and processed payments while conducting cash reconciliation.

In the Back Office role, I delivered personalized guest service, coordinated special requests, and acted as a liaison between guests and hotel departments. I upsold hotel amenities and ensured room readiness by collaborating with housekeeping and maintenance.

As a Housekeeping staff member, I ensured guest rooms and public areas were spotless, delivered turndown service, and managed linen and laundry. I promptly reported maintenance issues and responded swiftly to guest requests.

In my HR internship, I assisted in recruitment, supported onboarding and training, maintained employee records, and helped with payroll and benefits. I also organized employee engagement activities.

As a Front Office Intern, I assisted with guest check-in/check-out, managed reservations, and provided guest information. I supported front desk operations and coordinated with housekeeping for room readiness.

Grade: 9.70 CGPA

Completed a Bachelor's degree in Hospitality and Tourism with a focus on delivering excellent guest service and managing hotel operations.