At Nationwide Recovery Service, I lead a call-center team collecting delinquent mortgage accounts in a first-party environment. I manage daily performance, workflow, client responsibilities, operational priorities, and reporting.
I coach and train new and tenured employees, reinforce productivity and customer-service expectations, and provide corrective coaching when performance concerns arise. I also serve as a resource for difficult account-handling situations and procedures.
Before my current leadership role, I managed title-loan operations at TitleMax / Equity Auto and supported collections, court preparation, and interstate case activity at Child Support Services of Tennessee. My background spans mortgage servicing, consumer finance, regulated service environments, and healthcare administration.
