Open to opportunities

Nargiz Gelashvili

@nargizgelashvili

Message

I manage hotel guest experiences, reservations, travel sales, and front office operations.

Georgia

Message

What I'm looking for

I'm seeking opportunities in travel, customer experience, customer success, and travel operations where I can improve guest journeys, manage reservations, solve service issues, and support strong customer relationships.

I've managed daily front office operations at Skalion Hotel in Istanbul, coordinating a 12–15-member team, handling around 200 monthly reservation requests, and supporting approximately 50 guests each day. I contributed roughly 15% through room upgrades and additional hotel services while guiding guests from pre-arrival arrangements through post-stay support.

Previously, at Freya Luxury Hotel and Paris Garden Hotel, I managed reservations across hotel PMS, Booking.com, Agoda, and Expedia; sold tours and excursions; arranged flights and transportation; and resolved service issues in English, Turkish, and Russian. I improved Paris Garden Hotel's Booking.com rating from 8.2 to 8.4 through proactive communication, issue resolution, and review management.

Experience

Work history, roles, and key accomplishments

Assistant Front Office Manager

Skalion Hotel

Jul 2022 - Oct 2025 (3 years 3 months)

Managed daily front office operations and coordinated a 12–15-member team in a busy international hotel environment. Handled approximately 200 reservations per month and supported 50 guests daily, achieving 15% upselling contribution.