Tamara Sampson

Guides Medicaid patients through applications for additional benefits by interpreting eligibility requirements and explaining government program details. Manages verification processes and follows up with government agencies while maintaining required confidentiality and training.

Performs insurance billing and collection for hospital and physician services by verifying benefits and expediting claim settlements with payers. Resolves claim errors/denials through follow-up and documentation, including handling patient disputes with appropriate escalation.

Verifies billing codes for accuracy and compliance with medical necessity standards using LCD/NCD and medical necessity software. Corrects coding and billing information to align with regulatory guidelines and supports quality improvement and monthly volume reporting.

Registers patients according to hospital protocols, ensuring accurate data entry and proper form distribution for streamlined processing. Supports scheduling and shift coverage and applies customer service and insurance knowledge to improve patient registration procedures.

Operates point-of-sale transactions and maintains inventory control to support efficient processing and stock management. Provides exceptional customer service and helped improve customer relations as the role transitioned from seasonal to regular part-time.

Handles high-volume inbound calls regarding homeowners, theft, and flood insurance claims with accuracy and empathy. Applies prior customer service experience to facilitate communication and problem resolution in a demanding environment.

Resolves customer inquiries and complaints while following federal and state information release guidelines. Supports call center productivity through cross-functional collaboration, procedural exceptions, interdepartmental communication, and follow-up to improve customer satisfaction and call flow.

Currently pursuing Medical Billing and Coding (High school or equivalent) at Kent State University in Kent, OH.