Tamara Quintela

Partnered with C-level to embed a high-performance, mindset-driven culture across a remote-first, international team. Designed and executed strategic, scalable people programs, boosting engagement and increasing retention. Implemented a transparent position map and salary banding system, ensuring pay equity and clarity.

Designed and implemented scalable people systems to support growth and global expansion. Launched a remote-first engagement strategy, boosting team motivation through feedback loops and leadership visibility. Acted as CEO’s strategic advisor on all people matters, aligning culture and performance with business scale-up goals.

Led culture initiatives across Spain, UK, and Kenya, embedding values and increasing engagement through company-wide programs. Supported a major workforce restructure, maintaining morale and clarity through transparent, structured communication. Helped design Toqio’s first career progression framework, including 360° feedback and development planning.

Led the company-wide shift to remote work across multiple European countries, ensuring compliance, productivity, and team engagement during the COVID-19 crisis. Managed the full employee lifecycle in a multi-country setup, optimising onboarding, offboarding, and internal processes for distributed teams. Coordinated payroll across four countries, ensuring accuracy and compliance with local labour r

Managed daily operations and oversaw social media strategy for the organization. Developed content and engagement initiatives to enhance online presence and brand visibility.

Oversaw all front-of-house operations, ensuring exceptional guest experiences and operational efficiency. Managed and mentored a team to deliver high standards of service.

Managed guest relations to ensure high levels of satisfaction and resolve any issues promptly. Developed personalized experiences to enhance the overall stay for hotel guests.

Supervised reception operations, ensuring smooth check-in/check-out processes and efficient guest services. Trained and managed reception staff to maintain high service standards.

Managed daily reception activities, including guest arrivals, departures, and inquiries. Ensured efficient operation of the front desk and maintained high guest satisfaction.

Completed an accredited program in Advanced Psychology, enhancing understanding of human behavior and psychological principles. This certification supports a human-first approach in strategic people leadership.

Obtained certification in The Complete Management Skill, focusing on comprehensive management techniques and leadership development. This training supports effective team and organizational leadership.

Completed a program focused on Women's Leadership, developing skills and strategies essential for female leaders. This certification contributes to fostering inclusive leadership practices.

Certified in Employee Engagement Management, focusing on strategies to boost team motivation and retention. This expertise is applied to design and execute scalable people programs.

Completed a certification in Transformational Leadership and Leading Corporate Culture, emphasizing the development of high-performance, mindset-driven environments. This training supports strategic alignment of talent with business objectives.