At NCDIT, I monitor statewide 911 ESInet infrastructure via SolarWinds, triaging and documenting 25–30+ incidents monthly and escalating to Tier 2 under strict SLAs. I’m the primary point of contact for PSAP personnel during active incidents, providing status updates and maintaining outage documentation.
At IGT, I monitored and maintained five production systems, reconciled winning number data, and audited systems for data integrity. I’ve also troubleshot hardware and software issues at Iron Mountain and supported office operations and service requests at Associa Inc.
