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Talithakumi Silas

@talithakumisilas

Customer support representative at FirstPoint Tailors who increased repeat customer business through proactive client follow-up.

Nigeria

Message

What I'm looking for

I'm seeking an entry-level Account Manager role where I can bring my organizational skills and client-first mindset.

At FirstPoint Tailors, I managed client accounts and order relationships, increasing repeat customer business through proactive follow-up. I also kept account documentation accurate and up to date.

At Ebano Supermarket, I served as a primary point of contact for customers and maintained service standards during peak business hours.

At Greensprings School, I improved client satisfaction through timely follow-up and proactive communication. Accurate record management supported consistent service delivery.

Experience

Work history, roles, and key accomplishments

Sales Officer

FirstPoint Tailors

Jan 2024 - Jan 2026 (2 years)

Managed client accounts and order relationships, increasing repeat customer business through proactive follow-up and excellent relationship management. Maintained high order accuracy by ensuring detailed, up-to-date documentation across all client accounts.

Customer Relationship Management Account Coordination Communication Skills Problem Solving Time Management Conflict Resolution Adaptability Microsoft Word Google Workspace Data Entry CRM Software HubSpot Zoho

Customer Service Representative

Ebano Supermarket

Jan 2022 - Jan 2024 (2 years)

Acted as a primary point of contact for customers, earning positive feedback for professionalism and clear communication. Consistently maintained excellent customer service standards during high-volume, peak business hours.

Customer Service Communication Skills Problem Solving Time Management Conflict Resolution Adaptability

Client Support Officer

Greensprings School

Jan 2021 - Jan 2022 (1 year)

Improved client satisfaction through timely follow-up and effective, proactive communication. Ensured accurate record management that supported consistent, high-quality service delivery.