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Talasia Dozier

@talasiadozier

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Customer Service Representative at Foundever who handled customer calls, claims, and support tickets.

United States

Message

At Foundever, I handled customer questions, claims, and service concerns in a fast-paced call center. I created and updated tickets, documented issues, and troubleshot problems while following procedures and escalating issues when needed.

At Walmart, SureStay Hotel by Best Western, and Lean On Me Home Healthcare Agency, I provided customer service and supported guests, customers, and elderly clients. I also followed care plans and communicated about clients’ daily needs and concerns.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Foundever

Jun 2026 - Aug 2026 (2 months)

Handled 40–80 customer calls per day, assisted with questions and claims, created and updated tickets, and troubleshot issues while adapting to new software and processes.

Customer Service Troubleshooting Ticket Management Claims Support Documentation High Volume Call Handling Adaptability

Associate

Walmart

May 2025 - Jun 2026 (1 year 1 month)

Provided customer service and assisted with questions and concerns while working collaboratively in a fast-paced environment and adapting to changing priorities.

Customer Service Teamwork Adaptability Time Management

CNA/Caregiver

Lean On Me Home Healthcare Agency

Apr 2025 - Feb 2026 (10 months)

Provided compassionate care to elderly clients, communicated about daily needs and appointments, and followed care plans while ensuring safety and confidentiality.

Healthcare Support Communication Skills Patient Care Confidentiality

Front Desk Receptionist

SureStay Hotel by Best Western

Apr 2024 - Mar 2025 (11 months)

Assisted guests with reservations and service concerns, resolved issues promptly, and managed multiple requests while maintaining accurate information.

Customer Service Problem Solving Communication Skills Multitasking