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Tahliyah Defreitas

@tahliyahdefreitas

Talented professional manager seeking to fill an executive role.

United States
Message

What I'm looking for

I'm looking for a role that allows me to lead a team, enhance customer experiences, and contribute to a positive work environment.

Hi, I'm Tahliyah, and I thrive in fast-paced environments where I can keep myself engaged and productive. My journey in the fast food industry has been incredibly rewarding, allowing me to develop strong management and customer service skills. I take pride in my ability to handle cash and paperwork efficiently, ensuring that operations run smoothly.

As a Shift Manager at Panera Bread, I was responsible for overseeing daily operations, managing inventory, and ensuring customer satisfaction. My experience also includes roles at McDonald's and KFC, where I honed my skills in customer interaction and team leadership. Currently, I work as a Customer Service Representative at AT&T, where I troubleshoot devices and assist customers with their needs, further enhancing my problem-solving abilities.

Experience

Work history, roles, and key accomplishments

AD

Customer service Representative

AT&T FIRSTNET/ ONE TOUCH DIRECT

Feb 2025 - Present (5 months)

Provided comprehensive troubleshooting support for various devices and applications. Reviewed customer accounts, bills, and contract details, clarifying complex information. Handled business calls and accounts, offering first responder-level care.

KF

Crew member

KFC

Aug 2024 - Present (11 months)

Engaged with customers to ensure satisfaction and encourage repeat visits through excellent service. Prepared and packed food orders, maintaining high standards of quality and quantity in a fast-paced environment. Performed closing duties including cleaning and stocking.

BG

Ride operator

Busch Gardens

Apr 2024 - Present (1 year 3 months)

Loaded and unloaded passengers onto roller coasters, enforcing all necessary safety procedures. Provided excellent customer service, addressing visitor inquiries to ensure a positive park experience. Ensured operational safety and guest satisfaction.

FE

Package handler

Fed Ex

Mar 2024 - Present (1 year 4 months)

Received and sorted parcels, ensuring correct stacking for designated delivery vehicles. Unloaded trucks, scanned packages, and assigned tracking numbers. Performed heavy lifting of large items.

PB

Shift manager

Panera Bread

Jul 2021 - Present (4 years)

Managed daily store operations, including opening and closing procedures. Oversaw shift activities, ensuring smooth workflow and adherence to schedules. Managed employee breaks, monitored inventory levels, and handled significant cash transactions.

Education

Degrees, certifications, and relevant coursework

Tahliyah hasn't added their education

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Tech stack

Software and tools used professionally

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Tahliyah Defreitas - Customer service Representative - AT&T FIRSTNET/ ONE TOUCH DIRECT | Himalayas