Tahliyah Defreitas
@tahliyahdefreitas
Talented professional manager seeking to fill an executive role.
What I'm looking for
Hi, I'm Tahliyah, and I thrive in fast-paced environments where I can keep myself engaged and productive. My journey in the fast food industry has been incredibly rewarding, allowing me to develop strong management and customer service skills. I take pride in my ability to handle cash and paperwork efficiently, ensuring that operations run smoothly.
As a Shift Manager at Panera Bread, I was responsible for overseeing daily operations, managing inventory, and ensuring customer satisfaction. My experience also includes roles at McDonald's and KFC, where I honed my skills in customer interaction and team leadership. Currently, I work as a Customer Service Representative at AT&T, where I troubleshoot devices and assist customers with their needs, further enhancing my problem-solving abilities.
Experience
Work history, roles, and key accomplishments
Customer service Representative
AT&T FIRSTNET/ ONE TOUCH DIRECT
Feb 2025 - Present (5 months)
Provided comprehensive troubleshooting support for various devices and applications. Reviewed customer accounts, bills, and contract details, clarifying complex information. Handled business calls and accounts, offering first responder-level care.
Crew member
KFC
Aug 2024 - Present (11 months)
Engaged with customers to ensure satisfaction and encourage repeat visits through excellent service. Prepared and packed food orders, maintaining high standards of quality and quantity in a fast-paced environment. Performed closing duties including cleaning and stocking.
Ride operator
Busch Gardens
Apr 2024 - Present (1 year 3 months)
Loaded and unloaded passengers onto roller coasters, enforcing all necessary safety procedures. Provided excellent customer service, addressing visitor inquiries to ensure a positive park experience. Ensured operational safety and guest satisfaction.
Package handler
Fed Ex
Mar 2024 - Present (1 year 4 months)
Received and sorted parcels, ensuring correct stacking for designated delivery vehicles. Unloaded trucks, scanned packages, and assigned tracking numbers. Performed heavy lifting of large items.
Shift manager
Panera Bread
Jul 2021 - Present (4 years)
Managed daily store operations, including opening and closing procedures. Oversaw shift activities, ensuring smooth workflow and adherence to schedules. Managed employee breaks, monitored inventory levels, and handled significant cash transactions.
Crew member
McDonald's
Nov 2020 - Present (4 years 8 months)
Stocked inventory daily, ensuring product availability and freshness. Operated the cash register, processed customer orders, and resolved front-end issues. Assisted baristas in beverage preparation.
Education
Degrees, certifications, and relevant coursework
Tahliyah hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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