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taha Javed

@tahajaved

Customer support representative for U.S.-based operations who handles calls, chat, and email and keeps customer requests moving through resolution.

Pakistan

Message

What I'm looking for

I'm seeking a full-time remote customer support, customer service, live chat, customer success, or client relations role. I'm open to shift-based and weekend work and international time zones.

In my remote customer support work for U.S.-based operations, I handle inbound calls and inquiries across chat, email, and messaging. I identify what each customer needs, resolve issues directly when I can, and follow up or escalate when needed.

At The Syndicatee, I manage communication and engagement in a large, active online community. I welcome and guide new members, address concerns, and share recurring feedback with the team.

At Shark Talent, I represented the company in communication with influencers, brands, and business contacts. I coordinated requirements and timelines, and kept track of conversations, agreements, and next steps.

Experience

Work history, roles, and key accomplishments

Current

Community & Customer Relations Manager

Current

The Syndicatee

Feb 2024 - Present (2 years 8 months)

Manage communication and engagement within a large, active online community. Respond to member questions, requests, and customer-facing concerns professionally and promptly.

Community Management Client Relations Communication Skills Moderation Follow up Documentation

Customer Service & Administrative Support

U.S.-Based Customer Support

Apr 2024 - Jun 2026 (2 years 2 months)

Managed day-to-day online communication with clients, customers, and business contacts. Handled inbound customer calls and responded to inquiries across chat, email, and messaging platforms in a timely and professional manner.

Inbound Calls Outbound Calls Live Chat Email Support Issue Resolution Follow up Escalation Management Appointment Scheduling Customer Records Multitasking Remote Work

Sales & Influencer Relations Executive

Shark Talent

Aug 2023 - Feb 2024 (6 months)

Represented the company in professional communication with influencers, brands, and business contacts. Managed outreach calls, inquiries, negotiations, and follow-ups across several conversations at once.

Outbound Calls Negotiation Influencer Relations Communication Skills Follow up Coordination