Taha Hussain
@tahahussain3
Customer Success & Operations Specialist focused on user onboarding, cross-functional coordination, and high client satisfaction.
IndiaWhat I'm looking for
Customer-facing operations professional experienced in user training, process documentation, and international client communication. At Dar Al-Shurooq Human Resources Consultancies Est., I coordinate cross-functional communication across international hiring teams, manage recruitment pipelines, and onboard staff to ensure smooth day-to-day operations.
As a freelance Website Clarity & Conversion Specialist, I drove a 60% increase in lead conversions for international clients by redesigning user navigation flows and messaging. I specialize in end-to-end client onboarding, setting clear expectations, and creating simple step-by-step walkthroughs to empower non-technical users while maintaining a 98% satisfaction rate.
Experience
Work history, roles, and key accomplishments
Business Development Manager
Dar Al-Shurooq Human Resources Consultancies Est.
Jan 2026 - Present (9 months)
Built an internal recruitment CRM using Google AI Studio and Firebase, with candidate pipeline tracking, document management, and user permissions. Trained staff with limited computer experience and orchestrated cross-functional communication across international partners.
Website Clarity & Conversion Specialist
Freelance
May 2024 - Jan 2026 (1 year 8 months)
Drove a 60% increase in lead conversions for clients by redesigning core website messaging and restructuring user navigation flows. Maintained a 98% client satisfaction rate and steered end-to-end client onboarding.
Digital Illustrator / Graphic Designer
Freelance
Jul 2019 - Jun 2024 (4 years 11 months)
Delivered custom digital illustration and graphic assets to hundreds of clients, managing briefs, feedback, revisions, and deadlines.
Sales Associate
Anytime Fitness
Mar 2023 - Jun 2023 (3 months)
Answered membership and training enquiries, explained service options, and built rapport with prospective and existing members in a customer-facing fitness environment.
Education
Degrees, certifications, and relevant coursework
Coursera
Google UX Design Professional Certificate, User Experience Design
Completed the Google UX Design Professional Certificate, covering user experience design principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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