Jaslly Aceret

Called prospects to present services and convert them into customers, handling over 300 customer messages per day across WhatsApp and chat. Resolved issues, processed bookings and payments, and collaborated with teams to improve customer interactions.

Called insurance companies to verify member eligibility, covered services, and benefits, acting as a liaison between providers and members. Entered and updated member information in Salesforce in a high call-volume environment.

Oversaw daily floor operations, ensuring health and safety compliance, managed inventory and supplier orders, and recruited, trained, and supervised staff. Created staff schedules and handled guest relations to ensure high satisfaction and repeat business.

Exceeded sales targets by upselling premium beverages and menu items, managing multiple tables in a high-pressure environment. Collaborated with kitchen and bar teams to ensure seamless workflow during busy shifts and events.

Managed front-of-house, greeting guests and organizing seating plans to optimize table turnover. Handled reservations and phone inquiries as the first point of contact for the brand.

Promoted products at high-profile events, engaging potential customers to increase brand awareness. Communicated key product benefits to diverse audiences, building strong interpersonal and public-facing skills.

Completed high school education at Collège des Frères Unis in Lebanon, graduating in June 2014.