Tafadzwa Tavengwa
@tafadzwatavengwa
Business development and IT support professional delivering sales growth, customer service excellence, and digital marketing impact.
What I'm looking for
I’m an adept analyst who combines business development, customer service experience, and information systems support to drive results. I’m open to learn and adapt, and I consistently give the required work rate and go the extra mile for my team.
In a Hybrid role at Talmach Civils and Property Development, I was in charge of Information Technology Support while also owning business development and front office customer experience. I managed clients including Ruwa Local Board, Harare City Council, and Fossil Construction, supported real-estate sales administration (including purchase and agreement of sale), and built digital marketing and social media strategy support.
Previously at PipeCo Africa Group, I delivered sales and marketing strategy, account management, and client retention for PipeCo Africa Zimbabwe. Earlier experience includes sales/marketing for ICT and security solutions (Telnet Business; AT Telecoms), and call-centre product and customer support leadership at Econet Wireless Zimbabwe, plus an IT technician/helpdesk internship at Axis Solutions. I also hold an LCCI Digital Marketing Diploma, City & Guilds Systems Support and Customer Service, and an ISC2 CC certification in Cyber Security.
Experience
Work history, roles, and key accomplishments
IT Technician & Helpdesk Intern
Axis Solutions Zimbabwe
Feb 2013 - Jun 2013 (4 months)
Provided IT hardware repair and helpdesk support, handling customer complaints and queries, and assigning tasks to technicians while compiling daily sales and repairs reports for technical management.
Education
Degrees, certifications, and relevant coursework
Pace College
LCCI Digital Marketing Diploma, Digital Marketing
2021 -
Completed an LCCI Digital Marketing Diploma at Pace College starting in 2021.
CITMA School of I.T
City & Guilds Diploma in Systems Support and Customer Service, Systems Support and Customer Service
2013 - 2015
Completed a City & Guilds Diploma in Systems Support and Customer Service between 2013 and 2015.
ISC2
ISC2 CC Certified in Cybersecurity, Cyber Security
Completed an ISC2 CC certification in cybersecurity.
Google Digital Marketing Certificate, Digital Marketing
Completed the Google Digital Marketing Certificate through Google online courses.
Sophos
Sophos Sales Certification, Cybersecurity Sales
Completed a Sophos sales certification.
Phoenix College
Ordinary and Advanced Level, Secondary Education
Grade: Ordinary Level: English (B), Geography (B), History (A), Literature (C), Accounts (C). Advanced Level: History (B), Business Studies (E), Geography (D).
Completed Ordinary and Advanced Level studies including English, Geography, History, Literature, Accounts, Business Studies.
Availability
Location
Authorized to work in
Job categories
Skills
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