At DTC Force, I conduct pre-sales discovery and scope Salesforce solutions around clients’ processes, integrations, reporting needs, and future goals. I’ve prepared more than 100 SOWs and tailored demos and POCs to client use cases.
I also scope AI-powered use cases with Agentforce and Scopien agents, connecting them to Data Cloud sources for customer service, lead qualification, and ticket routing. My work includes evaluating connector middleware and custom API approaches.
At S&P Global Inc, I managed Order-to-Cash Salesforce processes integrated with Zuora across two Salesforce orgs. I authored user stories and acceptance criteria, coordinated delivery tasks, and deployed components through Copado.
At CareCloud Inc, I configured Salesforce components, managed user access and Experience Sites, and integrated Salesforce with LeadFeeder, Clarizen, and DocuSign. I also founded and managed Color Hive, an online business specializing in customized hand-knitted products.
