Arshad Rasheed

Provided Salesforce support to a variety of clients, helping them make the best use of Salesforce features to grow their businesses and improve satisfaction. Performed Salesforce administration tasks, such as managing user accounts, setting up security and access controls, creating or updating fields, layouts, reports, dashboards, and implementing automations using flows and apex.

Fostered strong relationships with business users, technical teams, and external contractors to facilitate collaboration and enhance project outcomes. Oversaw vendors, in-house development teams, and project management to ensure timely delivery of high-quality projects.

Oversaw custom development and quality assurance efforts for all new enhancements and change requests. Conducted business analysis sessions with business users to propose Salesforce.com solutions.

Conducted business analysis sessions with clients to propose Salesforce.com solutions and produced technical specifications based on requirements. Performed Salesforce configuration and customization, including standard and custom objects, workflows, communities, triggers, case management, pricebook, sales cloud, service cloud, and marketing cloud.

Contributed to the implementation of Siebel CRM for PTCL (Pakistan Telecommunication) and implemented integration between Siebel CRM and IPCC using Siebel EAI. Configured and customized various components including Applets, Views, Screens, Business Components, and Business Objects.

Integrated Salesforce with external systems using BOOMI Atomsphere and worked with BOOMI technical support to resolve outstanding integration issues. Completed numerous data migration initiatives from legacy applications to Salesforce.com.

Completed a Bachelor's degree in Computer Science. The program focused on foundational computer science principles and practices.