Syril Gravines

Facilitate Agile/Scrum practices and support team execution across planning, delivery, review, and continuous-improvement activities. Coordinate with cross-functional stakeholders to surface and remove impediments, strengthen collaboration, and maintain alignment between business priorities and delivery work.

Manage D365 access, security, audits, and reporting; enhance BI reports using D365 and Power BI; perform functional testing; support SAP analytics and provide Level 3 support for critical incidents.

Led and mentored the customer setup team, strengthened relationships with internal customers, monitored team performance and feedback, and resolved complex customer issues.

Performed quality reviews of SAP CRM and Siebel setup to ensure alignment with customer-signed contracts. Built and maintained team data-management processes and prepared reporting through Power BI dashboards.

Managed MPS contract setup and SAP stipulations, including Configurable Part Numbers supporting Order-to-Cash processing and revenue recognition. Supported hardware asset, annuity, consumables, reconciliation, and lease-classification processes.

Prepared SAP financial invoices for MPS contracts and coordinated revenue-recognition timing, criteria, accuracy, and supporting requirements.

Maintained confidential tax records, coordinated with government offices, researched tax laws, and performed tax analysis and risk assessment.

Recorded day-to-day financial transactions and completed accounting posting processes.

Bachelor of Science in Accountancy completed in March 2014.