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Ric Santos

@ricsantos

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Senior Operations Analyst at Oracle Philippines who developed an interim dashboard during a system migration.

Philippines

Message

At Oracle Philippines, I manage customer-experience and quality reporting, validate data, and investigate reporting issues. I developed an interim operational dashboard with Codex support during a system migration, maintaining reporting continuity while the permanent dashboard was in development.

Earlier, at Schneider Electric Philippines Inc., I prepared financial statements, forecasts, and reporting in SAP. At Century Canning Corporation, I assessed operational controls and prepared audit reports; I also drafted and quality-checked ASEAN contracts at Oracle Philippines.

Experience

Work history, roles, and key accomplishments

Senior Operations Analyst

Oracle Philippines

Feb 2015 - Oct 2026 (11 years 8 months)

Managed high-impact customer-experience and quality reporting, performed root-cause analysis, and supported process improvements. Developed an interim operational dashboard with Codex support during a system migration.

KPI Reporting Data Validation Root Cause Analysis Process Improvement Dashboard Development Codex SAP Excel Stakeholder Management Quality Assurance

Contracts Administrator (Senior Deal Specialist)

Oracle Philippines

Jun 2013 - Jan 2015 (1 year 7 months)

Drafted contracts for the ASEAN region and conducted quality checks for contracts and amendments, supporting compliance and operational readiness.

Contract Drafting Quality Assurance Compliance ASEAN

Senior Reporting Accountant

Schneider Electric Philippines Inc.

Aug 2008 - May 2013 (4 years 9 months)

Prepared monthly financial statements and quarterly forecasts, maintained standard costing and stock-provision reporting in SAP, and managed accounts payable and fixed-asset activities.

Financial Reporting SAP Standard Costing Accounts Payable Fixed Assets Bank Reconciliation Forecasting

General Accountant

Schneider Electric Philippines Inc.

Jul 2006 - Jul 2008 (2 years)

Prepared account schedules for accruals, expenses, orders, and sales, and managed accounts payable, employee reimbursements, input VAT schedules, and bank reconciliations.

Accounting Accounts Payable Bank Reconciliation Fixed Assets SAP

Corporate Internal Auditor

Century Canning Corporation

Apr 2004 - Jun 2006 (2 years 2 months)

Assessed operational activities and control systems, developed audit procedures, and prepared audit reports on control effectiveness and operational performance.

Internal Audit Risk Assessment Control Systems audit procedures Fraud Reduction