Sylvie Pamphile

I've supported clients across ServiceOntario, Aurora Cannabis, Nordstrom, and my own small business, delivering clear bilingual English/French service while handling sensitive information accurately.

At ServiceOntario, I processed government-program transactions, verified eligibility and documentation, updated electronic databases, and applied legislation and guidelines to help customers resolve access and information challenges. At Aurora Cannabis, I managed high-volume phone, email, and case-management inquiries, patient registrations, medical documentation, and orders in compliance with Health Canada regulations.

I'm also a freelance voice-over artist, managing client relationships, contracts, recording schedules, and delivery deadlines while creating engaging performances for radio, television, corporate, e-learning, documentary, and digital media.