Sylvia Yehouessi
@sylviayehouessi
Bilingual digital assistant and creative content creator, delivering reliable remote support across customers, admin, and media.
BeninWhat I'm looking for
I’m a Bilingual Digital Assistant with strong experience supporting business operations, customer service, administrative coordination, and digital content creation. I manage client communications, keep workflows organized, and deliver high-quality support in fast-paced remote environments.
I’ve supported customers through email, LiveChat, and phone/WhatsApp, handling order follow-up, complaint resolution, and ongoing client relationship management. I’m also experienced in virtual assistance—calendar management, data entry, file management, travel planning, scheduling, internet research, and document preparation.
On the creative side, I create and edit marketing visuals and engaging video content using tools like Canva, Photoshop, Adobe Premiere Pro, CapCut, and Adobe InDesign. I coordinate appointments, event logistics, and administrative records—collaborating with internal teams to ensure smooth operations and accurate documentation.
Experience
Work history, roles, and key accomplishments
Administrative & Customer Support
Sylvia Yehouessi
Feb 2024 - Aug 2025 (1 year 6 months)
Coordinated appointments, schedules, and event logistics while supporting customers and administrative operations. Managed administrative records, processed payments, and maintained accurate financial documentation.
Commercial Administrative Assistant
Sylvia Yehouessi
Oct 2021 - Dec 2023 (2 years 2 months)
Supported commercial operations by welcoming clients, handling financing and insurance application files, and following up cases until completion. Maintained accurate documentation and communicated with clients and internal commercial teams.
Customer Service & Administrative
Sylvia Yehouessi
Aug 2020 - Sep 2021 (1 year 1 month)
Supported sales and administrative operations by preparing tender documents and commercial files. Created promotional graphics and edited promotional videos using Canva, Photoshop, Adobe Premiere Pro, and CapCut, while assisting customers before and after sales.
Video Editing & Graphic Design
Sylvia Yehouessi
Managed video editing and graphic design work while responding to customer inquiries. Handled customer communication by phone, WhatsApp, and in person to support client service.
Creative Content Creator
Sylvia Yehouessi
Created marketing visuals and edited videos for promotional content. Produced social media content using common creative tools and edited media for engagement.
Bilingual Digital Assistant
Sylvia Yehouessi
Provided bilingual customer support and administrative assistance, including handling client communications and supporting business operations remotely. Managed schedules and documents while coordinating with internal teams to resolve customer issues.
Education
Degrees, certifications, and relevant coursework
High School Diploma
High School Diploma, Accounting & Business Management
Completed a high school diploma with a focus on Accounting and Business Management.
Graphic Design, Video Editing & Content Creation Training
Professional Training, Graphic Design, Video Editing & Content Creation
Training in graphic design, video editing, and content creation.
Office Administration & Computer Science Training
Professional Training, Office Administration & Computer Science
Training in office administration and computer science.
Tech stack
Software and tools used professionally
Availability
Location
BeninAuthorized to work in
Job categories
Skills
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