At Crafted Scents, I coordinated online sales operations and order flow, and supervised a remote team supporting customer service. I also reviewed customer satisfaction and optimized response processes.
At Quick wash, I managed reservations and payments, advised customers on services and pricing, and handled complaints. At CBS, I managed calls, scheduled customer appointments, and maintained administrative records and invoices.
As a receptionist and front desk agent, I welcomed visitors, routed calls and requests, and updated records using digital tools. I also completed booklet and manuscript editing projects, reviewing structure, grammar, and narrative consistency.
