At Swipe Recoveries Experts Ltd, I managed overdue accounts and negotiated structured repayment schedules, converting over 60% of stalled accounts into active payment plans within 30 days. I also recorded collection statuses and prepared documentation for accounts requiring legal escalation.
At Blueribbons Holdings, I verified customer details and negotiated manageable settlement structures, contributing to a monthly collection rate above 80%. I handled customer correspondence across telephone, email, and in-person channels.
Earlier, I advised clients on insurance products at Old Mutual Assurance Company Ltd and completed its Insurance Sales Training Programme. I also worked as a Call Centre Agent at Collection Africa Limited and supported food services at Kisumu Specialists Hospital.
