I've recovered overdue balances and managed customer accounts at Mogo Finance, negotiating settlements, payment plans, and follow-up schedules for assigned portfolios.
Previously at XGO Kenya Limited and Finley International Limited, I handled difficult loan accounts through calls, SMS, email, client visits, demand letters, and skip tracing. I built repayment agreements, resolved debtor complaints, reported recovery progress, and recommended recovery actions for defaulted accounts.
I bring over six years of collections and customer service experience, combining firm, professional negotiation with practical support for customers working toward debt clearance.
I'm proficient in Microsoft Office, including Excel, PowerPoint, and Access, with working knowledge of GIS and SPSS.
