Sylvia Carter

Handles outgoing medical records requests through a portal, contacts healthcare facilities and doctors' offices, and answers emails. Follows company policies and laws to protect confidentiality, using Microsoft Word and Excel for back-end tasks and ensuring accurate data entry.

Verified billing and patient account information, updated claims and provider data in internal systems, and assisted negotiators with research and documentation to support claim resolution. Provided support in a fast-paced environment, ensuring timely and accurate service delivery.

Processed citations, complaints, and legal documents; collected fines and fees; maintained the warrants database; and corresponded with defendants, attorneys, and the public. Performed data entry into local, state (TCIC), and national (NCIC) databases, and assisted with background checks and legal document review.

Managed DHS contracts and resolved customer inquiries efficiently. Maintained accurate records in the call center database and delivered high-quality service while handling sensitive customer issues.

Processed loan applications and scanned confidential documents, provided phone support to disaster victims, and maintained confidentiality and accuracy in document handling. Performed quality control and routed documents for processing.

Completed certification in Family and Divorce Mediation in 2012.

Completed coursework in Microsoft Office Suite and Windows 7.

Earned an Associate's Degree in Administrative Assistant, with coursework in Microsoft Office Suite and Windows 7.