Syed Zain Abbas
@syedzainabbas
I am an IT specialist focused on information security, digital forensics, and network operations.
What I'm looking for
I am an IT specialist with 4+ years' experience in information security and digital forensics, currently serving as an ICT Technician where I monitor security systems for a Fortune 500 client and investigate incidents to identify malicious activity and false positives.
I manage 20+ cases daily for on-site and remote users, configured Windows 10 builds using Microsoft MECM, and produced IT support documentation that reduced tickets by 15%. I bring hands-on skills in network design, server/router management, ITSM/ITIL processes, troubleshooting, and user training.
Experience
Work history, roles, and key accomplishments
ICT Technician
Teresol (Pvt)
Feb 2020 - Present (5 years 8 months)
Monitored multiple security systems for a Fortune 500 client, investigated incidents and identified false positives, and managed 20+ cases daily across 40+ workstations. Created IT support documentation that reduced ticket volume by 15% and configured Windows 10 builds using Microsoft MECM.
Catering Manager
Ilyas Banquet Hall
Nov 2017 - Jun 2019 (1 year 7 months)
Managed event operations and procurement for a banquet hall, ensuring readiness of utilities and food supplies for events. Handled accounts and cash operations, oversaw facility maintenance, and met targets under high-pressure conditions.
System Trainer
Peak Solution College
Feb 2016 - Aug 2017 (1 year 6 months)
Installed, maintained, and modified lab networks and computing systems and ensured hardware/software compatibility. Evaluated and recommended new hardware and software and assisted the team in resolving system issues.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Graduation
2022 -
Pursuing graduation at the University of the Punjab since September 2022.
Board of Intermediate and Secondary Education, Lahore
Higher School Certificate, Higher Secondary Education
2019 - 2020
Completed Higher School Certificate from the Board of Intermediate and Secondary Education, Lahore between May 2019 and July 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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