Open to opportunities

Syed Zain Abbas

@syedzainabbas

Message

I am an IT specialist focused on information security, digital forensics, and network operations.

Pakistan

Message

What I'm looking for

I seek a security-focused IT role where I can handle incident response, improve network security, and grow technical skills in a collaborative, process-driven team.

I am an IT specialist with 4+ years' experience in information security and digital forensics, currently serving as an ICT Technician where I monitor security systems for a Fortune 500 client and investigate incidents to identify malicious activity and false positives.

I manage 20+ cases daily for on-site and remote users, configured Windows 10 builds using Microsoft MECM, and produced IT support documentation that reduced tickets by 15%. I bring hands-on skills in network design, server/router management, ITSM/ITIL processes, troubleshooting, and user training.

Experience

Work history, roles, and key accomplishments

Current

ICT Technician

Current

Teresol (Pvt)

Feb 2020 - Present (5 years 8 months)

Monitored multiple security systems for a Fortune 500 client, investigated incidents and identified false positives, and managed 20+ cases daily across 40+ workstations. Created IT support documentation that reduced ticket volume by 15% and configured Windows 10 builds using Microsoft MECM.

Information Security Incident Response Digital Forensics Windows 10 Microsoft MECM ITSM Technical Documentation

Catering Manager

Ilyas Banquet Hall

Nov 2017 - Jun 2019 (1 year 7 months)

Managed event operations and procurement for a banquet hall, ensuring readiness of utilities and food supplies for events. Handled accounts and cash operations, oversaw facility maintenance, and met targets under high-pressure conditions.

Event Management Procurement Facility Maintenance Customer Service Inventory Management Team Leadership

System Trainer

Peak Solution College

Feb 2016 - Aug 2017 (1 year 6 months)

Installed, maintained, and modified lab networks and computing systems and ensured hardware/software compatibility. Evaluated and recommended new hardware and software and assisted the team in resolving system issues.

Troubleshooting Technical Support