Syed Shuvo

I am a versatile administrative and IT support professional with hands-on experience in front-desk operations, office management, and technical support. I pair strong attention to detail with excellent communication skills and a people-first approach.

In guest-facing roles I have served as the first point of contact, managed multi-line phone systems, and coordinated scheduling and vendor interactions to maintain seamless operations. I improved booking accuracy by 15% through proactive calendar management.

On the technical side, I have set up and managed Microsoft Office 365 accounts, worked within Active Directory, and tracked support requests using ServiceNow and Spiceworks. I communicate technical solutions clearly to non-technical users and maintain consistent follow-through on tickets.

I hold a B.S. in Computer Science and Engineering, have completed the Google IT Support Certificate and TestOut PC Pro, and am pursuing CompTIA A+. I am eager to bring technical aptitude, strong work ethic, and collaborative teamwork to a growing organization.