At True Zero Technologies, I support ServiceNow implementations across ITSM, ITOM, ITAM, HRSD, CSM, SPM, IRM/GRC, and SecOps. I’ve automated employee onboarding, offboarding, access provisioning, approvals, and service requests, reducing repetitive tasks and manual handoffs.
Previously, I developed ServiceNow solutions at Hagerty and administered and developed the platform at Lighthouse. My work has included improving CMDB data quality, configuring customer service workflows and portals, and building integrations with REST and SOAP APIs. I also hold CSA, CAD, CIS – ITSM, and ITIL V4 certifications.
