Open to opportunities

Syed Sarmad

@syedsarmad1

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Results-driven IT and AI Specialist with 6 years of experience.

Pakistan

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What I'm looking for

I am looking for a role that fosters innovation and allows me to leverage AI to solve complex problems while contributing to a collaborative team environment.

I am an AI Product Analyst with over six years of experience in IT and artificial intelligence. My expertise lies in optimizing system integration and developing production-ready web applications. I have a strong background in backend integration using technologies such as Node.js, Next.js, Supabase, MySQL, and NeonDB, which allows me to create efficient and scalable solutions.

Throughout my career, I have engineered and tested AI chatbot workflows tailored for SaaS platforms, significantly improving user satisfaction and response times. I am passionate about leveraging AI to streamline processes and enhance user experiences, as demonstrated in my roles where I implemented AI-driven support modules and automated workflows that reduced incident reports by over 40%.

My commitment to continuous learning and innovation drives me to stay updated with the latest technologies and best practices in cybersecurity and IT management. I thrive in collaborative environments where I can share knowledge and contribute to team success.

Experience

Work history, roles, and key accomplishments

Senior AI Engineer

RKN Al Athar

Jan 2023 - Mar 2025 (2 years 2 months)

Engineered and tested scalable AI chatbot workflows using LLM APIs tailored for SaaS platforms. Developed production-ready applications with server-side rendered and statically optimized Next.js frontends connected to Supabase and NeonDB backends.

SaaS Platforms Next.js Supabase NeonDB Chatbot Development Prompt Engineering CRM

IT Specialist

Stars Team Exhibitions

Dec 2021 - Jan 2023 (1 year 1 month)

Designed and deployed AI-driven support modules that streamlined user interactions, significantly improving response times and user satisfaction. Managed complete IT lifecycle for public exhibitions including setup, deployment, and breakdown of systems.

AI Driven Support Modules Third Party Integrations AI Powered Digital Assistants Chatbot Performance Evaluation WordPress WooCommerce Shopify

IT Support Engineer

Copier Technologies

Feb 2019 - Nov 2021 (2 years 9 months)

Provided end-to-end support for hardware and software systems. Maintained networks, conducted system audits, and developed standard operating procedures.

Hardware Software support SOP Development Vendor Relations

Education

Degrees, certifications, and relevant coursework

University of Central Lancashire

BSc (Hons), Networking & Cybersecurity & Networking

2022 -

Currently pursuing a BSc (Hons) in Networking & Cybersecurity & Networking from the University of Central Lancashire. This program focuses on advanced networking and cybersecurity principles.