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SYED MOOSI RAZA ABIDI

@syedmoosirazaabidi

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Adaptable Technical Services Manager with 20 years in IT.

United Arab Emirates

Message

What I'm looking for

I am looking for a role where I can leverage my extensive IT experience and creativity to drive innovative solutions and contribute to a dynamic team.

I am an adaptable Technical Services Manager with over 20 years of comprehensive experience in Information Technology and technical services. My career has been marked by a commitment to excellence in directing staff for the operation, maintenance, and repair of IT systems. I thrive in environments where my creative expertise can be fully utilized and appreciated.

Throughout my career, I have successfully managed multiple projects, ensuring 100% SLA while maintaining solid customer interfacing skills. My experience includes technical writing, deal solutioning, and preparation, which have been pivotal in my role as a catalyst for the Presales team. I have a proven track record of executing on-site or remote solution demonstrations and responding to functional and technical elements of RFIs/RFPs, emphasizing the value and return on investment delivered to clients.

Experience

Work history, roles, and key accomplishments

Technical Services Manager

Tekton Technologies LLC

May 2017 - May 2024 (7 years)

Managed technical resources across multiple projects, ensuring 100% SLA compliance. Developed technical documentation and provided customer interfacing skills to articulate value propositions. Led on-site and remote solution demonstrations, responding to RFIs/RFPs and collaborating with sales teams for strategic deal execution.

SLA Technical Documentation Stakeholder Management Technical Writing Project Management

Business Development Manager

Prologix LLC

Feb 2013 - Nov 2016 (3 years 9 months)

Developed pricing structures and identified account growth opportunities. Managed client relationships and promoted personnel into leadership roles. Represented the company as the sole distributor for the Tramigo GPS Tracking system in the MENA region.

Pricing Strategy Client Relationship Management Leadership Development Market Research Product Management Sales Strategy

Technical Support Engineer

New VC International

Jan 2007 - Dec 2012 (5 years 11 months)

Provided Tier-3 support for Cisco Linksys products, responding to customer support requests and documenting faults for development. Designed tailored engineering solutions and trained clients during rollout stages.

Customer Support Fault Documentation Customer Training Troubleshooting Networking

Customer Service Advisor

VCustomer Global

Feb 2005 - Dec 2006 (1 year 10 months)

Handled customer relations for Alaska Airlines' Mileage Plan, providing ticket reservations support and managing queries. Trained new associates and supported quality assurance evaluations.

Customer Relations Management Ticketing Training Quality Assurance Communication Skills Problem Solving Support

Education

Degrees, certifications, and relevant coursework

EIILM University

Bachelor of Science, Information Technology

2009 - 2012

Completed a Bachelor of Science in Information Technology, gaining a solid foundation in various IT concepts and practices. The program included hands-on experience with technology systems and software development.