Sandeep Bose

Led delivery for multiple concurrent enterprise IT projects, serving as primary stakeholder liaison between business and technical teams for a major real estate client. Directed on-time, within-budget project execution across Agile and Waterfall workflows.

Delivered Level-4 interpretation services across healthcare, government, law enforcement, and 911 emergency response environments. Maintained strict compliance with HIPAA, CJIS, and other regulatory and data-privacy standards.

Improved customer engagement and dealership efficiency by coordinating sales team activities and implementing operational process improvements. Mentored junior staff and embedded structured coaching into daily operations.

Reduced escalated customer issues by analyzing team performance data and implementing targeted action plans. Built long-term customer relationships and repeat business through personalized, high-touch engagement.

Served as primary point of contact for escalated UK customer complaints related to PSTN, broadband, and voice/data disruptions. Coordinated with Openreach, field engineers, and network operations teams to resolve external line and exchange issues.

Provided remote technical support and security threat remediation for Verizon and AT&T customers across the US and Mexico. Configured and troubleshot McAfee antivirus, firewall, and endpoint protection solutions.

Completed a Master of Business Administration with a focus on Marketing and HR.

Completed a Bachelor of Commerce with a specialization in Foreign Trade.