Syed Ali

SA

Open to opportunities

Syed Ali

@syedali10

I build scalable ServiceNow solutions across ITSM, CMDB, HRSD, ITOM, and enterprise workflow automation.

What I'm looking for

I'm looking to help teams simplify complex processes and deliver scalable ServiceNow solutions that improve user experiences, operational visibility, collaboration, and long-term business value.

I'm building scalable ServiceNow solutions at Wipro across HRSD, CMDB, ITOM, SPM, asset management, service mapping, and governance, risk, and compliance. I help organizations simplify complex processes, improve operational efficiency, and turn business challenges into practical automated workflows.

Previously, I delivered ServiceNow work for Best Buy and Deltek, following earlier Java development experience at Pfizer. With 10+ years of experience and CSA, CAD, CIS-ITSM, and CMDB/Data Foundations certifications, I partner with teams to strengthen operational visibility, improve user experiences, and support long-term operational success.

Experience

Work history, roles, and key accomplishments

WI

Current

Sr. ServiceNow Developer | Architect

Current

Oct 2022 - Present (3 years 10 months)

Serving as a Senior ServiceNow Developer and Architect, focusing on ITSM, CMDB, HRSD, and other ServiceNow modules to deliver scalable solutions.

Governance Risk Management & Compliance (GRC)HRSD Glider IT Infrastructure Project Management ServiceNow Developer CMDB IT Asset Management Source To Pay SPM ITOM ServiceNow Engineer Problem Solving ServiceNow IT Service Management Strategic Thinking

BB

Sr. ServiceNow Developer

Aug 2019 - Oct 2022 (3 years 2 months)

Worked as Sr. ServiceNow Developer at Best Buy.

HRSD CSM IT Infrastructure Project Management ServiceNow Developer CMDB IT Asset Management ServiceNow Administration ITOM ServiceNow Engineer ServiceNow Generative AI Integrated Risk Management IT Business Analysis

DE

ServiceNow Developer

Mar 2015 - Jun 2019 (4 years 3 months)

Worked as ServiceNow Developer at Deltek.

Glider IT Asset Management Problem Solving JavaScript IT Service Management IT Business Analysis ITOM Third Party Risk Management (TPRM)ITBM

PF

Java Developer

Jan 2014 - Jan 2015 (1 year)

Worked as Java Developer at Pfizer.

Glider Generative AI JavaScript Integrated Risk Management

Education

Degrees, certifications, and relevant coursework

UH

University of Houston-Downtown

Bachelor's Degree, Management Information Systems, General

Tech stack

Software and tools used professionally

JavaScript

Java

SPM

ServiceNow

Deltek

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