Syed Ahsan Ali Shah

I am a results-oriented professional with extensive experience in customer service, relationship management, technical support, and e-commerce operations, working across remote B2B and B2C environments. I combine hands-on technical knowledge of IT, digital marketing, video editing, and AI-driven workflow optimization to deliver consistent business outcomes.

As Project Head at Black Loop Studios, I managed P&L, led multidisciplinary teams, and oversaw end-to-end project delivery for local and international clients while driving sales growth and improving operational efficiency. Previously, I held management and sales roles in courier and logistics organizations where I handled e-commerce customer support, account management, and complex issue resolution.

I have launched and run e-commerce brands, produced video content using Adobe Premiere, and implemented process improvements that increased delivery efficiency and revenue. I prioritize clear stakeholder communication, empathy-driven customer relationships, and measurable results.