Open to opportunities

adeel iqbal

@adeeliq

Message

Operations leader with 15+ years driving SaaS, BPO and turnkey project performance.

Pakistan

Message

What I'm looking for

I seek a senior operations role where I can lead cross-functional teams, implement data-driven workflows, drive KPI improvements, and support growth-oriented, collaborative company cultures.

I am a dynamic operations and general manager with over 15 years of international experience across SaaS, BPO, creative and export operations. I lead large cross-functional teams, design and implement data-driven workflows in tools like Salesforce and Jira, and deliver measurable improvements in KPIs, on-time delivery and revenue growth.

I have launched and scaled brands, managed turnkey manufacturing and signage projects, and built high-performing teams through coaching and process optimization. My achievements include 100% on-time delivery for export workflows, a 25% increase in new brand revenue, improved SLA adherence to 95%, and reduced ramp-up and issue-resolution times through targeted operational changes.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

Littlewood Corp.

Jan 2023 - Present (2 years 11 months)

Managed end-to-end operations and export workflows for international clients, achieving 100% on-time delivery and generating a 25% increase in new brand revenue through brand launches and optimized workflows.

Operations Management Export Coordination Salesforce Jira Team Leadership Process Optimization Cross Functional Collaboration

Operations Manager

Zag Global

Jan 2023 - Mar 2023 (2 months)

Supervised 90+ agents and improved SLA adherence to 95% by creating SaaS dashboards to monitor performance and resolving operational bottlenecks through coaching and process streamlining.

Team Management SLA Management Salesforce Coaching Process Improvement Ticketing Systems Performance Monitoring

Associate Manager

Motive

Jan 2020 - Jan 2023 (3 years)

Planned performance strategies using Salesforce CRM, led onboarding and development of 14–19 employees, reducing ramp-up time by 20% and cutting issue resolution time by 25% through workflow improvements.

Salesforce Onboarding Training Process Improvement & Customer Success

Creative Director

Atlas Advertising

Jan 2006 - Dec 2017 (11 years 11 months)

Led creative and manufacturing operations for signage turnkey projects from concept to delivery, built and mentored a design/fabrication team and achieved 100% client satisfaction through quality and on-time delivery.

Creative Direction Project Management Manufacturing Operations Team Leadership Fabrication Client Relations Turnkey Quality Control

Event Manager

The Wedding Planners

Jan 2005 - Dec 2006 (1 year 11 months)

Managed event logistics including lighting, sound, vendor coordination and client liaison to execute events and increase visibility and revenue for promoted events.

Event Management Team Supervision Marketing Logistics Promotion

Freelance Designer

Eycon Solutions

Jan 2001 - Dec 2006 (5 years 11 months)

Provided web and graphic design solutions and introduced animation techniques while supporting office operations and marketing efforts for online clients.