Syed Abdullah Altaf

Run independent Shopify stores in Pakistan, handling everything from store setup and product listings to customer service and order fulfillment. Sold products on Amazon Canada, managing listings and customer-facing operations in a North American marketplace, and build and sell AI-driven workflow automations (n8n) as a freelance automation practice.

Handled inbound customer queries for the Walmart account, covering order issues, returns, and account support, and closed the role with a 90% CSAT score. Worked within strict handle-time and quality targets typical of a high-volume international BPO campaign.

Served as first point of contact for potential and existing clients, resolving inquiries and following up to keep the customer experience consistent. Ran outbound calls and personalized follow-ups to understand client needs and match them with the right support or offer.

Sold initial immigration consultations to prospective clients, completing over 30 consultations with a client satisfaction rate above 95%. Managed end-to-end client support on IMM forms and case questions, feeding a steady stream of referrals through consistent, RCIC-aligned follow-up.

Rejoined the company in 2017 after a short break and turned the account profitable, closing $15K+ in consistent monthly revenue within the first few months back. Represented the company at international industry events, including GITEX at the Dubai World Trade Centre, and provided technical support on softswitch and VoIP issues.

Grade: Band 7

Achieved an overall IELTS band score of 7 in 2023.

Completed Cambridge Advanced Level (A Levels) with a major in Mathematics in 2020.