SLSydney Lloyd
@sydneylloyd
Operations-focused leader driving efficiency through people and process management.
United StatesWhat I'm looking for
I am an adaptable operations leader with extensive experience overseeing multi-store retail operations and delivering high-quality customer service. I specialize in training, coaching, and supervising staff, monitoring KPIs, implementing improvement plans, and ensuring compliance with health, safety, and company standards.
I have a strong foundation in communication and human resource management, with hands-on experience resolving escalations, coordinating logistics, conducting quality audits, and supporting growth through marketing and community outreach initiatives.
Experience
Work history, roles, and key accomplishments
Regional Store Manager
Bobby Pages Dry Cleaning and Restoration
Aug 2021 - Dec 2025 (4 years 4 months)
Oversaw multi-store daily operations, trained and coached store teams, and implemented KPI-driven improvement plans that supported company growth and service quality. Managed logistics, compliance, and high-level customer escalations while conducting operational audits.
Customer Service Representative
Bobby Pages Dry Cleaning and Restoration
Aug 2017 - Aug 2021 (4 years)
Handled customer transactions, garment tagging and quality control, scheduled pickups/deliveries, and resolved service issues while promoting additional services and maintaining accurate cash records. Ensured timely follow-up on specialty orders and upheld service standards.
Education
Degrees, certifications, and relevant coursework
URUniversity of Nevada, Reno
Bachelor of Arts, Communication Studies
Activities and societies: Lambda Pi Eta (National Communication Association honor society)
Bachelor of Arts in Communication Studies with a minor in Human Resource Management; coursework included organizational behavior, strategic HR management, and conflict resolution; Lambda Pi Eta honor recipient.
Availability
Location
United StatesAuthorized to work in
Job categories
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