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Sydnee Chavez

@sydneechavez

Patient Services Representative at Ironrod Health handling patient communications and documenting interactions in EMR systems.

United States

Message

At Ironrod Health, I provide patient service through phone and electronic communication, document interactions in EMR systems, and maintain confidential information in compliance with HIPAA.

At Arizona Heart Specialists, I greeted patients, verified insurance, recorded medical histories, and scheduled appointments. I also supported patient flow and maintained organized medical records.

Experience

Work history, roles, and key accomplishments

Current

Patient Services Representative

Current

Ironrod Health

Mar 2026 - Present (6 months)

Provide exceptional customer service to patients through telephonic and electronic communication. Document patient interactions accurately in Electronic Medical Records (EMR) systems and maintain confidential patient information in compliance with HIPAA regulations.

Customer Service EMR HIPAA Communication Skills Documentation

Medical Administrative Assistant

Arizona Heart Specialists

Jul 2023 - Mar 2026 (2 years 8 months)

Greeted patients, verified insurance information, and recorded accurate medical histories. Scheduled appointments, managed patient flow, and performed administrative duties such as answering phones, faxing, scanning, and filing.

Patient Intake Insurance Verification Medical Records HIPAA Scheduling Administrative Support

Supervisor / Customer Service Associate

Kohl's Department Store

Nov 2020 - Jul 2023 (2 years 8 months)

Supervised and trained team members to ensure excellent customer service and efficient operations. Handled scheduling, daily reports, and front-end management tasks.

Supervision Training Scheduling Customer Service Frontend Management